Unified Communication & Collaboration (Consultancy, Assessment & Strategy)
Voice Services, VoIP and Telepresence Video Conferencing communication tools integrate with numerous other systems and technology, connecting smartphones, softphones, desktop handsets, videophones, speakerphones, laptops, and computers. Whether done through physical equipment installation or a cloud based platform, these services and technologies can pose challenges due to the complexity of the conversion process and detailed steps required to be successful. The deployments of these tools demand an organized, committed plan to create a bridge between cutting edge technology and the client’s existing business infrastructure. ECC understands the sophistication of these technologies, the variety of enterprise and group level business practices, and the unique needs of individual users.
The ECC UC Consultancy service helps our customers to analyze the capability of current network to support unified communications and to identify the infrastructure changes that may be required to achieve a successful implementation. The goal is to help ensure the well-being of the underlying network infrastructure to support Unified Communications solutions, and to support expansion and increased traffic demands. During the build phase of a project, our SME’s will validate the implementation of the UC solution and create as-built documentation for your technical services or managed services practice.
Core Service include:
- Working with businesses to create technology strategies and roadmaps to facilitate efficiency and business growth;
- Creation of innovative technology solutions to realise corporate goals
- Management of technology projects and leadership of in-house or outsources project teams;
- Implementation of technology strategy
- Independent IT procurement process management and guidance
- Assessment of current network infrastructure, services and applications
- Conduct both data requirements gathering and end user data gathering
- Definition of test case for the network assessment(amount of voice and video calls according tocalculated usage patterns within the organisation)
- Deploy a lightweight data collector onto your network, analyze your video environment, and prepare a comprehensive report.
| AREAS OF EXPERTISE | DESCRIPTION OF SERVICES |
|---|---|
| Voice and Enterprise Telephony | · PBX integration with legacy platforms |
| · Voice over IP (VoIP) implementation | |
| · Voicemail and unified messaging | |
| · Unified messaging solutions | |
| · SIP Trunking integrations | |
| Enterprise Messaging (IM/Presence) | · Microsoft LCS/OCS to Lync/Skype for Business or Cisco Jabber migration |
| · Lync or Jabber implementation | |
| · Presence-enabled business processes and workflow | |
| Conferencing and Collaboration | · Integration with cloud conferencing solutions |
| · Implementation of premises-based solutions for conferencing | |
| · Implementation of a hybrid (premises-cloud) conferencing solution | |
| Virtualization | · Server consolidation through Server Virtualization |
| · Storage virtualization through Storage Area Networks (SAN) | |
| · Virtual Desktop Infrastructure (VDI)/Virtualization experience Infrastructure (VXI) | |
| · Private/Public/Hybrid Cloud architecture and integration | |
| · Business Continuity and Disaster Recovery (BC/DR) | |
| · De-duplicated Data Backup and Replication | |
| Infrastructure | · WAN upgrade and optimization |
| · LAN, Wireless LAN implementation | |
| · Security, compliance assessment and implementation | |
| · Datacenter and virtualization | |
| Managed Services | · Utility computing - applications and desktops provided from the cloud |
| · Hosted services - email, backups, and monitoring from the cloud | |
| · Managed services - per device price supporting your assets | |
| Cloud Migration | · Office 365 migration |
| · Lync private cloud migration | |
| · Cisco WebEx integration/user migration | |
| Training and Adoption | · Drive smooth adoption of unified communications across the company |
| · Implementation of business processes to result in cost savings and productivity enhancement | |
| · Administration, conferencing, collaboration, and various other Cisco and Microsoft-based solution trainings available |